WELCOME TO Y WELLNESS 24/7!
We are so excited to provide you with our virtual wellness platform, available anytime from anywhere: Y Wellness 24/7.
Y Wellness 24/7 is available exclusively to our members, providing live and on-demand group exercise, and sports and play programs with 43 YMCAs, representing Pennsylvania, Massachusetts, New York, Michigan and Connecticut. The platform also includes access to thousands of on-demand classes from instructors nationwide including classes in training, mindfulness, nutrition, stress management, and more.
Our virtual wellness platform will celebrate a brand new engagement experience providing over 150 live classes per week, and 100s of classes on-demand led by over 120 nurturing and motivating YMCA instructors. The weekly live classes will now include NEW choices such as cycling, Tai Chi, dance jam, country heat, cardio sculpt, bootcamp. Plus, over 20 NEW senior classes per week such as ZUMBA GOLD, Better Balance, Senior Circuit, and more!
HOW DOES IT WORK?
Once you create your login to the virtual wellness platform, your primary screen will feature the instructors and teachers of the Valley Shore YMCA and other YMCA associations participating on our platform as well as access to 1000s of classes from other instructors, nationwide.
We will frequently update our library with on-demand classes conveniently available to you anytime, anywhere you want to participate! Watch this video to learn how to navigate the site.
LET’S GET STARTED!
Watch this video! This explains how to find and follow your favorite instructors, quickly filter the thousands of classes to the durations and formats you like, and schedule both live and recorded classes, and more.
New to Y Wellness 24/7? Create your login
First time user? CLICK HERE to create your own platform login. You will only need to do this once. (This link is for members of the YMCA; those creating an account without membership will be removed on a weekly basis.)
Read our ”how-to” resource guide here. This guide has instructions on how to find and follow your favorite instructors and classes.
YMCA LIVE INSTRUCTOR SCHEDULE – STARTING MAY 3, 2021.
This schedule is just for your favorite Valley Shore YMCA instructors on the Y Wellness 24/7 platform. You can also watch thousands of other videos on the platform at your convenience.
9:15 am Body Defined w/Kate
|Saturday||8:45 am 20X3 W/Kate|
|Sunday||9:30 am Barre Express w/Melissa|
TROUBLESHOOTING AND INSTRUCTIONS
Having an issue? Please review some of our most frequently encountered issues and answers below:
Already in our virtual platform but having an issue? Check here:
I am having trouble logging in. I navigate to the login screen and I’m asked for payment.
Y Wellness 24/7 is provided as a free benefit of your membership. You should not be requested to enter payment information. This is an error; please contact firstname.lastname@example.org to correct this.
My screen is not clear? Connection seems fuzzy?
The virtual wellness platform has a new troubleshooting steps to assist you:
1. Click the blue NETWORK button on the bottom left of your screen to determine if your connection is strong or if there are network issues on your end.
2. If your connection looks good after running the test, please email Kate Perez at email@example.com to report this issue.
I cannot hear audio for my class using my phone.
Click the new RESET AUDIO button to re-sync the audio on your device. This should correct the issue but if you continue to have issues please email Kate Perez at firstname.lastname@example.org to report this issue.
I’m using my phone and my screen in blank?
This could be due to your browser settings. Adjust the settings on your phone to allow Safari (iphone) or your current browser access to camera and microphone.
I had a login to the virtual wellness platform before and now it’s not working.
Please contact email@example.com as they can quickly correct this issue.
Why can’t I see myself when I click the ‘camera’?
We see those features, too! Those features are currently in development and are not currently working. But they are coming soon!
Why can’t I invite friends?
UPDATE: You can now invite friends who are also on the platform to join you for an on-demand class. Find out how on <HERE>.
Is there an app?
Yes, you can now download the app to your device. Search for the BurnAlong app in your app store and use your login to access programs. Tap the little ‘person’ icon at the bottom that says ‘classes.’ There you can view Valley Shore specific classes by clicking on Private Classes.
There are a lot of new classes; how do I find my favorite instructors? With the influx of new classes and videos, if you like a specific instructor, we recommend that you use the ‘follow” feature to save favorite instructors to your account. How to follow an instructor? Click on a class hosted by that instructor. Navigate to the three tabs (class, reviews, instructor) at the bottom of the page and click on “instructor” and then click “FOLLOW”
FREQUENTLY ASKED QUESTIONS:
How much does Y Wellness 24/7 cost? Y Wellness 24/7 is INCLUDED with Valley Shore YMCA adult and family membership categories. To create your account, please click here, complete the information, and a Y staff member will email you.
I am having trouble navigating the platform, help!
Please contact firstname.lastname@example.org to ask questions about platform navigation. For Y specific questions, like programming suggestions, contact Kate Perez, our virtual platform staff ambassador with questions. Watch this video to learn how to easily navigate the most requested features.
I do not see my favorite instructor on the virtual platform, how come?
There is limited space available on the new platform because there are so many other participating YMCAs. We have introduced our current most popular/viewed virtual classes to the platform as a jumping-off point. We will have the ability to add more instructors/classes in the future. If you have a suggestion for a class/instructor you would like to see in the future please email email@example.com and she will make sure your suggestions are taken into account.
Can I see the virtual platform on my television?
There are a few ways to connect to your TV from a mobile device. You can use a wired connection (more information here). Or depending on your device, you can also stream classes directly to a smart TV.
Apple iOS devices can cast to Chromecast enabled devices and have the ability to use Apple’s native Screen Mirror feature.
Android app versions higher than 4.3.6 are able to cast to the following devices:
- Fire TV Stick
Due to the variety of devices and operating systems we recommend consulting the help documents or website associated with your specific mobile device and/or smart TV.
What if my teen with a teen membership wants to participate in the new virtual platform?
Youth and teens can have access to our virtual platform through a family membership. Please contact your branch if you wish to upgrade your membership!
I have an insurance membership (ex: Silver Sneaker, Renew Active) and love your online classes. Can I access your new virtual platform?
At this time, Renew Active memberships allow for members to access the online platform. Tivity, the company that oversees Silver Sneakers has declined to participate.